Consumer DCA of the Year 2010

Apex Credit Management was the winner in 2010 of the Consumer Debt Collection Agency > £2m award and has been shortlisted as a finalist again in 2011.

To win this prestigious industry award, companies must provide evidence of their success in one or more of the following criteria:

• Excellent financial results
• Innovation
• Contribution by the company to the cause of better business and credit practices externally, for instance through involvement in cross-industry groups, benchmarking, trade associations, lobbying and so forth
• Customer / client satisfaction
• A responsible approach to debt collection / tracing / enforcement / compliance with procedures, training and testimonials to prove this 
• Adherence to regulatory best practice and guidelines
• Good management and HR practices, employee development and commitment to training
• Technical, process and systems performance