Apex Credit Management

At Apex Credit Management delivering excellent service is something that we strive to maintain and exceed. We are committed to treating our customers in an ethical and fair manner, however, despite our best efforts things can go wrong and when they do we want to know so that we can put them right as soon as possible.

In the unfortunate circumstance that you need to make a complaint, please write to:

Complaints Manager

Apex Credit Management Ltd

Apex House

27 Arden Street

Stratford upon Avon

Warwickshire

CV37 6NW

From receipt of your complaint we will deal with it promptly, effectively and in a positive manner and always endeavour to meet the following schedule:

By day 5 we will investigate your complaint and send a final response. If your complaint cannot be resolved immediately you will receive an acknowledgment letter, giving details of the person who will be handling the complaint and whom will complete a thorough investigation of your concerns.

By week 4 or upon conclusion of our investigation we will send a final response. If we are unable to resolve your complaint, for example if we are awaiting information from another party we will send a letter updating you with our progress.

By week 8 or upon conclusion of our investigation we will send you our final response. In the unlikely event we are unable to respond we will send you a letter updating you with our progress.

Should you feel that your complaint has not be concluded to your satisfaction following this procedure you may refer the matter to the Financial Ombudsman Service within six months of our final response. Their details are:

Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London

E14 9SR

Website: www.financial-ombudsman.org.uk

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Telephone: 0845 080 1800

Alternatively, we are a member of the Credit Services Association (CSA) who can also act as mediator. Their details are:

Credit Services Association Ltd

Wingrove House

2nd Floor East

Ponteland Road

Newcastle upon Tyne NE5 3AJ

Website: www.csa-uk.com

Telephone: 0191 2865656