Cabot Credit Management achieves a Group Quality Management Standard
Cabot Credit Management (CCM), which has entered into an agreement to be acquired by the Encore Capital Group, has been awarded a Quality Management ISO 9001:2008 standard. This encompasses two of its businesses - Cabot Financial in Kings Hill and Apex Credit Management in Stratford-Upon-Avon.
Sandra Goulden, Head of Change Management and Assurance, said: “It is great that we have achieved this standard across the group. As we continue to evolve and embrace change, it is important to ensure we have the right ‘quality management system’ and ‘best practice’ standards in place so we meet the needs of our customers and stakeholders.”
ISO 9001:2008, which is implemented by over 1 million companies and organisations in over 170 countries, sets out a detailed criteria for continual improvement through the use of a quality management system. Continual improvement is recognised as a permanent objective of CCM and this will enable the company to react quickly and flexibly to various opportunities.
Key benefits for achieving this award include cost savings as it helps to optimise operations and subsequently improve the bottom line, enhanced customer satisfaction as it improves quality, increases in sales and provides a competitive advantage
The standards are published by the International Organisation for Standardisation (known as ISO internationally - derived from the Greek isos, meaning equal). It was founded in 1947 and since then has published more than 19 500 International Standards covering almost all aspects of technology and business. ISO is a network of national standard bodies which make up the ISO membership.
This year Cabot Credit Management achieved Investors in People Gold and was listed in the Sunday Times Top 100 Best Companies to Work for – 2013. Cabot Financial has recently been selected as a finalist in the ‘Employer of the Year’ category in the Kent Excellence in Business Awards (KEIBA).