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Consumer DCA of the Year 2010

Consumer DCA of the Year 2010

Apex Credit Management was the winner in 2010 of the Consumer Debt Collection Agency > £2m award and has been shortlisted as a finalist again in 2011.

To win this prestigious industry award, companies must provide evidence of their success in one or more of the following criteria:

  • Excellent financial results
  • Innovation
  • Contribution by the company to the cause of better business and credit practices externally, for instance through involvement in cross-industry groups, benchmarking, trade associations, lobbying and so forth
  • Customer / client satisfaction
  • A responsible approach to debt collection / tracing / enforcement / compliance with procedures, training and testimonials to prove this 
  • Adherence to regulatory best practice and guidelines
  • Good management and HR practices, employee development and commitment to training
  • Technical, process and systems performance

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