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Apex Credit Management is proud to provide a highly ethical credit management service. Effective credit management supports people seeking to work their way clear of past credit issues and minimises the cost of bad debt on the wider community. Treating customers fairly, with dignity and integrity is an essential part of the way Apex works.

As a champion for best practice, ethical credit management and the use of emerging technologies and traditional personal service, Apex publishes regular news stories on the sector and frequently talks at major industry events.

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How Can the Industry Use Modern Communications?

Communications was the key issue up for discussion as CCR, and sponsors VoiceSage, brought together key figures from the industry at a round-table debate last month. They were Neil Clyne, group chief executive officer, Cabot Credit Management (NC); Bill Flynn, general counsel, Capquest (BF); Simon Rawlings, head of collections, TalkTalk (SR); Steve Daws, UK compliance & business support director, Aktiv Kapital (SD); Jannie Vermeulen, head of credit risk, Capital Home Loans (JV); Steve Grima, operations director, dlc (SG); Mark Webb, managing director, Advantis Credit (MW); Dicky Davies, business development director, Lowell Group (DD); Ivan Lawrence, executive director, Marlin Financial Group (IL); Viv D’Souza, director – UK AR centre of excellence – EMEA, Huawei (VDS); Adam Wonnacott, director, Burlington Group (AW); Simon Hanlon, Kensington head of customer and asset management, Investec Bank (SH); Graham Brierton, chief technology officer, VoiceSage (GB); and Mark Oppermann, sales director, VoiceSage (MO).

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