Apex and Cabot Employees achieve CSA Accreditation
Over 70% of Apex Credit Management and Cabot Financial collections staff have achieved CSA (Credit Services Association) accreditation as part of the pilot of the CSA's Collector Accreditation Initiative (CAI).
The accreditation means that both companies will be included in the first wave of businesses to have achieved this status within the debt purchase and collections industry.
The accreditation process took place over June and July and all collectors who passed the rigorous testing process have been awarded a six-month accreditation certificate from the CSA. Achieving accreditation is essential to ensure that the knowledge and understanding of collections staff is to a professional and acceptable standard for the industry.
During the testing process, candidates had to demonstrate clearly their understanding of key subjects such as the CSA's Code of Practice, OFT guidance, TCF, dispute resolution and Acts of Parliament relevant to the industry.
The newly introduced CSA accreditation sets a high standard and is a seal of approval for those currently working within collections. The accreditation has been designed to ensure that collections practitioners have the required level of skill and understanding and work to exacting standards.
Steve Mound, Group Chief Operating Officer, said "I am delighted that both Cabot Financial and Apex Credit Management have over 70% of our collectors accredited as part of the first phase of the CSA's Collector Accreditation Initiative (CAI)."
"We have worked very closely with the CSA during the pilot and implementation phase of this project and remain dedicated to improving standards across the industry. The high success rate is also a positive endorsement of our focus on training and development and we are very proud of our employees, who have all worked hard to achieve this high level of professional recognition."