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Vision & Values

Our Vision is: “To be recognised as the most ethical, data rich, analytical, lowest cost collector in the market, driving exceptional results for our clients and stakeholders.”

Few customers aim to fall into debt. We recognise this reality and work to ensure that monies are collected in a sensitive and timely manner. We regard compliance with our legal obligations as an operational minimum; instead we strive to deliver new levels of excellence.

Our Guiding Principles

At Apex Credit Management we believe that, honesty, impartiality and integrity in our dealings with others are pre-requisites for successful and long-standing relationships. We are committed to conducting our operations fairly, honestly and lawfully in all of our dealings with our employees, customers, suppliers, business partners and with the communities in which we work.

Our business is therefore based on the following principles:

  • Engage our people in our shared vision and values
  • Display transparency, openness and trust in all that we do
  • Treat our customers responsibly and fairly, working with them to develop sustainable solutions.
  • Build upon our existing reputation for professionalism, compliance and exceptional service delivery
  • Maximise our extensive experience and specialist knowledge to manage a broad range of consumer debt
  • Continuous investment, innovation and improvement

All of this is made possible, sustained and developed by our people who make the difference.